Some Tips for Contacting Puerto Rico

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Widespread power and cellular outages in Puerto Rico have made communication extremely challenging. These are some suggestions for how to reach friends and loved ones on the island – if you have your own tips, please share them in the comments section.

  • Use the Safe and Well page on the American Red Cross’s website, where survivors can register and post messages, and loved ones can search for registrants. You can also register on the site by texting SAFE to 78876. Those worried about missing friends or relatives with a serious health condition are encouraged to call the Red Cross at 800-733-2767.
  • The Puerto Rico Tourism Company has set up a hotline at 877-976-2400 for people staying at hotels.
  • Puerto Rico Maria Updates, a public Facebook group, is collecting information for those affected by the storm.
  • Facebook has also turned on its Safety Check feature for people in areas affected by Hurricane Maria.
  • The radio station WIPR in San Juan is taking emergency calls at 787-777-0940.
  • A map and directory of emergency operation centers in Puerto Rico can be found here.

46 thoughts on “Some Tips for Contacting Puerto Rico

    1. Hi my is Yvette am from NYC
      My parents are Puerto Rico. But live in NYC. I have plenty of friends and family in Carolina
      I JUST WOULD like to share zello is a app. It free and works like a walkie talkie. It worked from me during hurricane IRMA in Florida that how i was able to be on touch with my daughter. Good luck
      United we stand. ❤🙏

    2. Hi my name is Esteban cabrera my residence is on tampa fl. I want to know abaout the situation on naranjito p.r my daughter and my ex wife live ovethere with the family theres no comunication and im worry his name its melytza velazquez cosme.

    3. my Family lives in Ponce,PR. I have not heard anything from them since Wed. Of last week when hurricane Maria hit. I’ve called all the numbers they’ve given. They’re either busy or no answer. They live in Urb. Vistas Del Mar. #3113 Calle Espada Ponce PR. 00716. Please if you can get any type of communications or any phone number I can call please contact me. Thank you.

      1. Hola hasta donde tengo entendido LIRIOS DEL Sur esta bien, aunque sin agua ni.luz.
        Esta informacion la encontre Ayer. Llamar. Este numero donde me dieron informacion general sobre todo Ponce. 787-840-5353

      2. Hola hasta donde tengo entendido LIRIOS DEL Sur esta bien, aunque sin agua ni.luz.
        Esta informacion la encontre Ayer. Llamar. Este numero donde me dieron informacion general sobre todo Ponce. 787-840-5353

  1. Please, want to know if my Brother & wife are ok. They live in the area of Villas de Rio Grande, PR. His name is Jose Girona & wife Maria de Los Angeles Burgos. Thank you for your help.

  2. Hi I want to know how my father William Martell stepmother Elicda Martell and my brother Steven are the live in Victor Rojas #2 in Arecibo
    I also want to know about my sister Irma Iris Saez she lives in Yabucoa please I haven’t been able to worried please if anyone has information please tell me

  3. I want to know if my auntie is okay , she lives in Buena Vista Hato Rey, she is 81 yrs old and I know hurricane Irma destroyed her kitchen, now with Maria!! Her name is Ana L Garcia a retired school teacher. Please someone let us know. Thank you

  4. I want to know about my family in Puerto Rico, CAGUAS, Blanca, Carmen Delia, Elba and Wilmer Burgos, Yauco Julia and Milks Burgos, Ponce Penuelas Daniel Feliciano

  5. I haven’t been able to reach out to my dad fir 5 days now and I’m very worried. His name is Luis Mario Valentin his nickname is Tati, from Bo La Linea, Patillas,PR. Last I heard his area was evacuated to Cecelia Lebron high school in Patillas. And I can’t get through the school. Please reach out to me if anyone has any where abouts thank you, Nancy

  6. Want to know if my sister and her family are ok.she lives in barrio bubao in Utuado.her husband’s name is FebIan Heredia,her name is Claritza Vera.

  7. Status on 86 year old Aunt Mercedes Morales Rodriguez ( De Ortiz) Barrio Bucarabones, Toa Alta and her sons, Edwin (Cano) Ortiz Morales y Ruben Ortiz Morales and families. Than you.
    May God Bless Puerto Rico!

  8. No he podido comunicarme con mi Madre (Maria Hernandez) y mi Hermana(Sabina Malave)
    Madre: 787-900-4741 Home/787-241-6926 Cell; Hermana:787-598-3911.
    Direccion: Calle 19 #Y-29 Urb. Villa Nueva, Caguas.
    I haven’t able to contact my Mother or my Sister, above are their Telephone Numbers and address.

    Sammy Malave
    787-349-8890 Cell
    407-674-6187Home (Orlando FL.)

    1. I will send you my Titi Rosita’s cell # once I get it from my dad. She lives in Caguas and we have been in contact with her since Maria. She has made her # available to thoes who can’t get through and will personally go check on your family.

  9. Looking for my dear family member Antonio William Cartegena Sr. He lives in Salinas. My heart breaks not knowing if he’s ok. Not knowing is devastating.

    Barbara Stanley from Chicago Il.

  10. I am looking for the whereabouts of my niece Nikk Marie Montes, her mother Delia Toro, Enyl Quintana, his mom and dad Cotto Laurel, El Tuque, is where they reside. I am also looking for Benjamin Montes, Marcelo Montes they are my uncles seniors in the 80’s from Ponce.

  11. Looking for my uncle Amador Nieves aka Papo and my Aunt Raquel. They lives in Vega Alta . Want to make sure they are ok.

  12. Looking for my family. My father is Jose Alvarez Luna, he is a diabetic and can hardly walk, my mother is Neida Cruz, she had a triple bypass, and my sister is Carmen Alvarez, they live in barrio Marin bajo en Patillas, there is a lake in front of their house. Please any news.

  13. I’ve tried calling all the numbers that is listed non are functional… Please I’m trying to find out information on my grandfather Felipe Perez he resides at Edif 7 in collytoste.

  14. Quiero saber de mi pago Juan Alberto López Pérez vive en Isabela Puerto Rico quisiera saber cómo estás de tu hija flor López bendición Espero que estés bien y que te puedas comunicar conmigo

  15. Hi, I need to know if my sister Ana M. Rivera Rivera is okay she lives in la florida Puerto Rico.
    A brother Luis Manuel Rivera Rivera who lives in the Patilla Puerto Rico. Please for them to call us n let us know they are fine.
    203 612-0525

  16. Necesito saber de mi tia Aids Flores López, Chiqui. Ella está en Dorado. Tambien en Cupey mi tití Iris Figueroa y mis primis Libna y José Luis Bernier.

  17. Quisiera saber info de mi familia en Villa Granada RP. Sara Green Sanchez, Eugenia Quinonez Green, Sara Sanchez Fernandez.
    Gracias por cualquier informacion.

  18. Need to know if my mom Laura DelValle and my Step dad Dioni DelValle are ok there in there 70’s and my mom is a diabetic they live in Aguadilla off of Rt.465

  19. Yo quiero saber de Rubias de yauco margarita vargas e hijas y yerno Jose Quiñones Josmarie quiñones e hijo , sabana grande hermanos sandra lugo ,Richard lugo, padre hipolito lugo, mis nietos y bisnietos Diana Ivelisse perez ehijo y en trujillo alto mi nieto victor Ramos

  20. I’m looking for my mother in law her name is Ana Hilda Collazo her Daughter also looking for her My name is Edwin Vega and her Daughter is Luz Vega

  21. I’m looking for my sister-in-law and her family ..her name is Carmen Marrero ( Cusin ) as we call her, she lives in Corozal PR please I need to know they r ok , it’s been days and no word from them !!!!!!

  22. We are trying to find our Daughter Janissian Lopez Correa along with our two young Granddaughter and husband… They live in Jayuya.we have tried everything….please, if anyone can help… it gladly appreciated. Y.Lopez

  23. Hello my name is natasha rivera from bridgeport ct I’m trying to find out if my father Ruben rivera from guanica is ok n if there is anything I can do for him

  24. Looking for my mother in law, Blanca I. Bosch who lives in Juncal, San Sebastián road 111, next Santa Teresita’s chapel. She is diabetic and take daily medications. If you get in contact with her please let me know asap. Thank you

  25. Soy maria Ortiz vivo en Philadelphia el Padre d mi hija Vive en Rio Grande y desde el huracan Ella no ha sabido Nada d el, el Vive en estancias del madrigal nos gustaria saber algo se lo Vamos agradecer DLB y Les de mucha fuersa y Fortaleza a todos en mi island su nombre es Miguel Sanchez Romero Le dicen miguelito se pueden comunicar al 215-380-9660 O 215-313-9498

  26. I have a friend who resides in Bo. Corazon, Guayama. His name is Nathanael DeJesus, I haven’t heard from him since the 19th. If I can get any news about his well being I would be greatly appreciated.

  27. The PO will not deliver directly to the home. Once the pkg arrives at the nearest PO, u will be notified. U then have to reach out to ur family members to go pick it up.

  28. I am desperately searching for information about my father Salvador Soto Medina. He is medically needy on oxygen, diabetic and bed bound. Please help me and my family know that he is ok. His address is Senderos De Luz Urb Los Caobos, Calle Acerola #965 Ponce P.R 00716. I have called the number there 787-651-3548 and the local hospital St. Lucas at 787-844-2080 but it is always a busy signal as there still is no service there. We have not heard from him since before Hurricane Maria…..please help us locate him and know that he is ok. His children Carolyn, Evelyn, Madelyn and Salvador Soto Jr.

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